Shipping policy

All Own Your Aura Deskmats products are made to order.

• Orders are processed within 2–5 business days (Monday–Friday, excluding public holidays).
• During peak periods, processing times may be slightly extended.
• You will receive a confirmation email once your order has been shipped.

Shipping Times

Estimated delivery times (after dispatch):

• United Kingdom: 2–5 business days
• Europe: 5–10 business days
• United States & Canada: 5–10 business days
• Australia & Rest of World: 7–14 business days

Delivery times are estimates and may vary depending on customs, courier delays, or seasonal demand.

Shipping Costs

Shipping costs are calculated at checkout based on your location.

From time to time, we may offer free shipping promotions, which will be clearly displayed on the website.

Tracking Information

Where available, tracking details will be provided via email once your order has been dispatched.
Please allow up to 48 hours for tracking updates to appear in the courier system.

Customs & Import Duties

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer.

Incorrect Address Information

Please ensure your shipping address is correct at checkout.
Own Your Aura Deskmats is not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, contact us immediately at info@ownyourauradeskmats.comand we will do our best to assist before the order is dispatched.